Before You Purchase a Walk-In Tub
Buying a walk-in tub online starts with a clear plan for the person using it, the exact model and the home where it will be installed. Use this checklist to organize your order with Walk-In Tub USA and your installer. Our team can help you compare TubToday models and locate the documents you need before you purchase.
Explore TubToday walk-in tubs or call 630-877-4294 for product-selection help.
Prefer a guided overview first? Watch the That Tub Guy and TubToday ordering video, then return to this checklist for the written details.
1. Confirm the exact model and options
Keep the full model name, selected jetting package, door and drain orientation, faucet selection and accessories together in your quote. A model’s exterior size does not describe its seat width, usable bathing space or open-door clearance. Compare those details separately for the person who will use the tub.
- Check seat width and height, entry threshold, control reach and grab-bar locations.
- Discuss how the bather will enter, sit, stand or transfer, including any assistance needed.
- Confirm the door has room to operate with the toilet, vanity and other fixtures in place.
- Ask which features are included in the chosen configuration and which cost extra.
Our inward-swing door guide and outward-swing door guide explain the differences to review. For an example of a current model with selectable configurations, see the TubToday 30×52 OS product page. Confirm all measurements against the documents for the exact unit you order.
2. Have your installer verify the fit
Before ordering, have your installer review the bathroom and delivery route alongside the model’s specification sheet and installation instructions. They should confirm the finished opening, required service access, door clearances, drain location and route from the unloading point into the bathroom. Shipping dimensions and installed dimensions serve different purposes.
Doorway turns, stairs and the space needed to handle the packaged tub belong in this review. Your installer should also confirm floor support, plumbing connections, hot-water capacity and electrical requirements for the selected equipment. Do not assume that an existing bathtub’s connections or a nearby outlet meet the new model’s requirements.
Use our bathroom measurement guide to organize the information for your installer and our installation planning guide to review the project scope. Ask our team for the current model-specific specification sheet, rough-in drawing and installation manual if you cannot locate them on the product page.
3. Compare the complete project price
An online tub price and a fully installed project quote can cover different things. Ask for a written breakdown so you understand what you are buying and who is responsible for each part of the work.
- The exact tub configuration, optional equipment and accessories.
- Freight charges, taxes and any quoted delivery services.
- Moving the tub from the delivery point to its installation location.
- Removal and disposal of the existing fixture.
- Plumbing, electrical work, permits and inspections where required.
- Wall, floor, trim and other finish work.
- Installation labor and any separate workmanship warranty.
Read the walk-in tub cost guide for a framework for comparing quotes. Confirm the current price, stock status and estimated shipment timing with your order. Arrange installation around confirmed delivery and inspection, rather than an assumed arrival date.
4. Plan delivery and inspection
Confirm the delivery address, contact number, truck access and services included in your freight quote. Ask about unloading arrangements and how the tub will reach a secure storage area. Do not assume that freight delivery includes carrying the tub indoors, stair handling or installation.
Arrange for someone to inspect the shipment on arrival. Photograph the packaging and product condition, document visible damage with the driver before departure, and contact our team promptly about damage or discrepancies. Retain packaging and delivery paperwork. Follow the claim instructions and applicable deadlines provided for your shipment.
Before final installation, have your installer follow the exact model’s inspection and water-testing instructions using safe plumbing and electrical arrangements. Keep photographs or video and address any concern before enclosing the tub or completing finish work. Our delivery, inspection and testing checklist helps you prepare.
5. Read the warranty before purchasing
TubToday is not an original equipment manufacturer (OEM) or product manufacturer. TubToday sells and supports TubToday-branded products, honors its written warranty obligations and serves as the customer contact for warranty assistance and claim processing.
Read the complete TubToday limited walk-in bath warranty for eligibility, covered components, exclusions and remedies. Product coverage and installation labor are separate: the product warranty excludes installation, removal and replacement labor and related connection or material charges. The thermostatic control valve has separate one-year coverage under the stated conditions; other-brand faucets carry their applicable manufacturer warranties.
If an original part or product is unavailable or discontinued, TubToday will make reasonable efforts to identify a compatible replacement, repair option or other practical solution. Original-item availability and immediate shipment are not guaranteed. The warranty explains the limits relating to circumstances outside TubToday’s reasonable control while preserving valid claims and remedies required by law.
Save the warranty supplied with your purchase, invoice, model and serial information, and installation records. Contact TubToday before arranging work for which you expect reimbursement. This checklist is a summary; the applicable written warranty governs coverage.
6. Understand returns, exchanges and changes
The Return Policy & Claims page is the full reference for voluntary returns, shipping claims and related procedures. Review it before ordering and contact TubToday for return shipping instructions.
- Products returned within 90 days of the original purchase date are subject to a 20% restocking fee plus shipping costs and expenses.
- After 90 days, no refunds are available under the voluntary return policy.
- Eligible refunds are processed within 7 days after TubToday staff receive and inspect the product.
- The product must be returned in its original, undamaged container. The same terms apply to exchanges and order modifications.
- If a product arrives used or damaged, TubToday will store it on your behalf for 90 days but will not accept the return or process a refund.
Photograph the product when it is staged for return shipping. These records can support a carrier claim if damage occurs in transit; you may be asked to assist with the claims process. Voluntary return terms do not limit applicable warranty rights or remedies required by law. A return deadline and a product warranty period are different.
7. Keep a simple order folder
Before you place the order, collect the following in one place:
- The written quote and exact model, orientation and options.
- Current specification sheet, rough-in drawing and installation manual reviewed by your installer.
- Written installation scope and the responsible contractor’s contact details.
- Confirmed delivery services, address, contact person and estimated timing.
- Your invoice, applicable warranty, return policy and any written answers about your order.
After delivery, add shipment photographs, inspection and testing records, and model or serial identification. Keeping the information together makes follow-up questions and service requests easier.
Questions before you order
Can I buy online and use my own installer?
Discuss a product-only purchase with our team and have your chosen installer confirm the model and project requirements before ordering. Obtain a separate written installation scope. Do not assume an online product price includes local installation.
Which door style should I choose?
Choose based on the bather’s entry or transfer needs and the exact bathroom layout. Review seat dimensions, open-door clearance and the space inside the tub with your installer. A door-style label alone does not establish suitability.
What if the document and product listing differ?
Pause the order and ask our team to confirm the correct document and configuration in writing. Use the model-specific instructions supplied for the unit rather than a drawing from a similar tub.
Who should I contact for warranty help?
Contact TubToday with your purchase information, model details, a description of the issue and photographs where useful. TubToday is the contact for warranty assistance and processing for its branded walk-in baths; coverage is subject to the applicable written warranty.
Let us help you choose
Call 630-877-4294 or contact Walk-In Tub USA for help comparing models and locating product documents. Our mailing address is 3140 W. Main St., St. Charles, IL 60175.
Still exploring your options? Start with the Complete Walk-In Tub Buying Guide or browse the TubToday collection.