Walk-In Tub Delivery Checklist: Receiving, Inspection and Testing

Receiving a walk-in bathtub takes more planning than receiving a small parcel. Confirm the delivery service, decide who will receive and move the tub, and prepare to inspect it before installation. This checklist helps you coordinate the order with your carrier and installer.

Your order and the current terms control the details. This guide does not change shipping, return or warranty conditions. Read the testing, returns and claims terms and ask us to clarify anything that is not stated in your order.

Before placing the order

  • Confirm the destination. Provide the complete delivery address and ZIP code, plus details about gates, narrow access roads, stairs, elevators or other restrictions.
  • Confirm the service. Ask where the carrier will place the shipment, whether a liftgate is included or needed, and who is responsible for moving the tub into the home. Do not assume an online delivery includes indoor placement, unpacking or installation.
  • Confirm the receiving plan. Identify an adult who can be present for the appointment, inspect the shipment and keep the paperwork.
  • Confirm the product. Check the model, door orientation, options and included panels against the written order. Give the same information to the installer.

Prepare the route and a suitable holding area

Use our bathroom measuring checklist to check doorways and turns before delivery. Arrange suitable equipment and professional help to move the tub in accordance with its handling instructions. The carrier’s delivery service and the installer’s handling work may be separate arrangements.

Decide where the tub can be inspected and kept protected until installation. Ask the installer how it should be supported and which parts must remain accessible for checking and testing. Keep packaging and paperwork until you understand the inspection and return requirements.

Inspect the shipment while the driver is present

The site’s shipping and inspection terms call for inspection on arrival and reporting shipping damage to the driver before departure. Have a phone or camera ready to document the shipment and any visible damage or discrepancies.

Check the packaging, visible surfaces and delivered items as the delivery circumstances allow. If something appears damaged or incorrect, document it with the driver and contact Walk In Tub USA promptly for guidance. Keep copies of the delivery receipt, photographs and communications. Do not install a damaged unit or assume a concern will disappear after installation.

Coordinate pre-installation testing

Delivery inspection and operational testing are different steps. Ask your installer to review the model’s installation manual and the site’s pre-installation testing guidance before permanent installation or finishing work. Testing should take place with appropriate support, drainage and electrical protection, following the product instructions.

Arrange for qualified professionals to handle the setup. Record the results and raise any concern before the tub is enclosed. A video can help explain the process, but it does not replace the exact model’s manual or professional site assessment.

Keep the installation schedule flexible

Coordinate the appointment with the installer after confirming the shipment’s status and receiving requirements. Decide in advance how a delivery delay, damage concern or missing component would affect demolition and installation. If the bathroom is the home’s only bathing space, discuss a practical contingency before removing the old fixture.

Keep the product documents, order confirmation, delivery receipt, testing record and installer’s invoice together. Record the model and serial information where available so you can identify the unit if support is needed later.

Delivery questions to settle before purchase

Does delivery include taking the tub into my bathroom?

Do not assume it does. Confirm the specific delivery service in writing and arrange any additional handling with the appropriate provider.

Should my installer be there when the tub arrives?

Ask your installer whether their presence is needed for inspection, moving or testing. At minimum, make sure the person receiving it understands the inspection requirements and knows whom to contact.

What if I notice shipping damage?

Document the issue, report it to the driver before departure under the site’s current inspection terms, and contact Walk In Tub USA for guidance. Keep the packaging, receipt and photographs.

Can I book installation using an estimated delivery date?

Discuss that risk with the installer first. An estimate should not be treated as a guaranteed appointment; coordinate the work using confirmed shipment information and an agreed contingency.

Review the ordering stepsRead installation guidance

Questions about an order or delivery arrangement? Call 630-877-4294. To research models first, start with our walk-in tub buying guide.